Returns & Exchanges
If you’re not satisfied with your Cariloha purchase, you may return it for a replacement or refund within 30 days of purchase. For such returns, customers will cover the cost of shipping back to Cariloha and Cariloha will cover the cost of shipping product back to the customer for any exchanges. Used products that are being returned due to quality issues that are covered by our Lifetime Quality Guarantee may be exchanged anytime during the life of the product. Online purchases must be returned using the online form, or by contacting customer service. Online orders cannot be returned or exchanged in a Cariloha store.
Follow these 3 steps to prepare your return:
Fill Out a Form
Enter your information into the electronic Return Form, and you will be emailed a confirmation email with a packing list.> View Return Form
Please use the original packaging or a strong, corrugated box. Include all products and the packing list, and pack and tape your package securely.
Please ship via (UPS) or insured Parcel Post. Once your items have been returned your exchange or refund will be completed.
Once the product is received, if an exchange was requested, a new item will arrive within 12 business days. Or, if a refund was requested, a credit for the merchandise will be issued to your credit card within 5 business days (less shipping fees).
*Please note that the Cariloha Comfort Base is non-refundable.