Products
What are the laundry instructions?
We recommend that you wash your Cariloha products in cold water using a cold-water detergent and no fabric softener. Also, tumble dry on low heat.
Do you offer Twin XL sheets?
We do offer Twin XL in our Classic Line.
What's the difference between Classic and Resort?
The main difference between the two is the weave. The Classic line has a twill weave finish and the Resort line has a sateen finish. The sateen finish lets you feel more of the bamboo, so it's just a bit softer, but both sets are incredibly comfortable.
What comes in the sheet set?
Each queen, king, and cal-king sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. A twin set includes 1 fitted sheet, 1 flat sheet and 1 pillowcase. The split-king sheet set includes 2 twin XL fitted sheets, 1 flat sheet and 2 pillowcases.
Can I purchase a fitted or a flat sheet separately?
Unfortunately, these items are only sold in the set and not individually. The only items from a sheet set that are sold separately are the pillowcases.
What's the thread count on the sheets?
Bamboo thread count is very different from other fabric thread counts. Our Classic line is 230 and the Resort line is 400, but the feel is softer than 1,000-thread-count Egyptian cotton.
What comes in each bath set?
Our regular towels and bath sheets are sold individually. The hand towels and washcloths come in sets of 3. Our bath towel sets come with 1 regular towel, 1 hand towel, and 1 washcloth.
What are the dimensions of your towels?
Bath Sheet: 40" x 70", Regular Towel: 30" x 56", Hand Towel: 16" x 30", Washcloth: 13" x 13".
Are your products Oeko-Tex Certified?
Yes, we are Oeko-Tex certified for all product classes I and classes II.
If I'm not satisfied with my pillow can I return it?
If you’re not completely in love with your Cariloha bamboo pillow, it's eligible for an exchange or return with a proof of purchase. The exchange/return must be requested within 30 days of delivery, and the item(s) must be sent back to our Corporate Headquarters. Any to-or-from transportation handling and costs are the responsibility of purchaser.
Cariloha Mattress
100-Night Trial - How does it work?
Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.
What kind of foundation can I put my Cariloha Mattress on?
If you choose to return the mattress you would need to send back any promotional products you received with the mattress. If you would like to keep the promotional items, the full retail price of those items would be deducted from your mattress refund.
Is your mattress shipped compressed and rolled or flat and expanded in a box?
The Cariloha Mattress is compressed, rolled in plastic, in shipped in a box.
Will my Cariloha Mattress fit into my existing furniture?
We recommend using one of our Comfort Bases. They’re the perfect fit for you and your mattress. Our Comfort Bases provide a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the bamboo memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring will also work.
Can I ship my mattress outside of the U.S.?
At this time we only offer shipping in the contiguous U.S. Unfortunately our partners do not ship to APO, FPO or PO Box addresses.
If I return the mattress do I get to keep any promotional products I received with the mattress?
If you choose to return the mattress you would need to send back any promotional products you received with the mattress. If you would like to keep the promotional items, the full retail price of those items would be deducted from your mattress refund.
More questions?
Please click here for more frequently asked questions on our mattress.
Ordering & Payment
Can I receive a price adjustment if I ordered before a sale?
We are happy to process a price adjustment for you if we reduce the price of a mattress that you have ordered from us within fifteen (15) days from the date that you submit your order. All other merchandise (in the same color and size) that you have ordered from us is eligible for a price adjustment within five (5) days from the date that you submit your order.
Item must be purchased at the original price (not valid for a marked down clearance item). Price adjustments for online purchases cannot be made in a retail showroom. Within the eligible window, contact Customer Service team at onlineservice@cariloha.com, or give us a call at 1-800-884-5815 and have your order number ready (found on your invoice), or include it in your email message. If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.
*Holiday season promotions are not included in this offer.
When will my card be charged?
Your card will be charged when your order ships. If you do see problems with our order, once it's received, please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help resolve any issues.
Do I need an account to checkout?
You're more than welcome to checkout as a guest, but creating an account will make purchasing in the future a breeze. You'll also receive promotional information as soon as it goes live.
Do I need to log in to my account to checkout?
If you want your purchase to be connected to the account you've set up, than, yes, you will need to log in. Also, if the email you're entering in during checkout is the same as the one in your account, then you will need to log in as well.
How do I use a promo code?
In the cart, or at checkout, there is a box where you can enter in your discount code. Make sure you type in all the dashes, then click the "apply coupon" box below. If for any reason the coupon isn't working please contact our Customer Service team at onlineservice@cariloha.com or give us a call at 1-800-884-5815, and we'll be happy to help.
Can I use my online retail showroom credit in a retail showroom?
Unfortunately, online retail showroom credit is only applicable to the online retail showroom.
Can I use more than one promo code?
Only one code can be used per transaction. We apologize for any inconvenience this may cause.
How do I redeem a Cariloha gift card?
When checking out, select "use gift card to checkout" under the payment method sections. You'll be prompted to enter your gift code, then press "add gift card." If you need help please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.
Can I order shirts with a location name online?
Yes, we are Oeko-Tex certified for all product classes I and classes II.
Can a back ordered item be ordered for delivery at a later time?
Unfortunately, we do not offer putting a hold on a back ordered item at this time.
Is it possible to stack discounts?
Unfortunately, we are unable to stack multiple discounts.
Returns & Exchanges
If I exchange an item, do you send me the new item first?
We do ask that you send us the item you want to return first. Once we receive that item, we will then send out your replacement. If you have any other questions, please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.
Can I return retail showroom-bought items online?
To return retail showroom-bought items, we will need a valid receipt. If not, then we're happy to exchange the item(s) for anything available on our online retail showroom.
Can I exchange an item for retail showroom credit?
We'd be happy to exchange an item for online retail showroom credit. Keep in mind that this credit will only be valid for the online retail showroom.
What is your quality guarantee?
Cariloha bamboo products have a long history of excellent quality and reliability. Our Quality Guarantee will help ensure that your product(s) last for their intended use and protect you from any rare and unexpected manufacturer defects. If you experience any quality issues, we’ll be happy to exchange or replace the item(s) for you within 30 days of purchase at no cost to you, excluding shipping and handling. Just visit our returns page or give us a call at 1-800-884-5815, and we'll help you get the issue resolved.
Can I receive a price adjustment if I ordered before a sale?
We are happy to process a price adjustment for you if we reduce the price of a mattress that you have ordered from us within fifteen (15) days from the date that you submit your order. All other merchandise (in the same color and size) that you have ordered from us is eligible for a price adjustment within five (5) days from the date that you submit your order.
Item must be purchased at the original price (not valid for a marked down clearance item). Price adjustments for online purchases cannot be made in a retail showroom. Within the eligible window, contact Customer Service team at onlineservice@cariloha.com, or give us a call at 1-800-884-5815 and have your order number ready (found on your invoice), or include it in your email message. If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.
*Holiday season promotions are not included in this offer.
Shipping
Do you ship to PO Boxes?
We do! Simply select USPS for your shipping method when you checkout.
Do you ship overseas?
Currently we only ship to Canada and Australia.
When will my order ship?
We do our best to ship orders out within 1 to 2 business days. However, we do not ship on Saturdays and Sundays.
Opening a Retail Showroom
Is opening a Cariloha Retail Showroom a franchise business arrangement?
It’s not. Cariloha retail showrooms are independently owned business entities. With that, we have departments and support systems to help assist in running the business.
Do you grant Cariloha retail showroom owners geographical exclusivity rights?
Yes! As part of your agreement with Cariloha, you’ll be granted specific geographical exclusivity, depending on the location, foot traffic and potential of the area to sustain a retail showroom or several retail showrooms.
What kind of sales volume do your U.S. or international retail showrooms generate per year?
This information is held private and confidential by each individual retail showroom operator.
Do you have seasonal retail showrooms?
We do! Seasonal retail showrooms are open for only a portion of the year. Please submit an information request form and we can evaluate your area.
Internships
How do I apply for an internship?
Knowing you want to join our team puts a big smile on our face. Visit our intern page to apply for a Cariloha internship. We’ll contact you regarding the interview process. If you have specific questions regarding internships, please email internships@cariloha.com.
Are internships paid opportunities?
All interns are paid as part of an expense-based compensation. Cariloha will cover flights to and from interns’ locations, housing and utilities, monthly transportation funds, monthly per diems for food and miscellaneous items. Interns can also receive monthly bonuses!
Can I do an internship with a friend?
Of course! We highly encourage you to apply and interview with a friend or spouse. Interns are typically sent to locations in groups of two or more. If you don’t have someone to travel with, don’t worry. We’ll do our best to pair you with another intern, who will hopefully become a lifelong friend.
Are internships only a summer opportunity?
We offer internships in the summer (May to August), fall (August to January) and winter (January to May).
Do I have to be in school to be an intern?
We offer opportunities to both current college students and recent graduates.
Can I receive school credit for this internship?
Absolutely, but it depends on your University. To receive credit, you must contact your major’s department or your University’s career service office and follow their guidelines accordingly.
What major or qualifications do I need?
We accept all majors. We’re looking for energetic, outgoing, business-minded individuals who are eager to gain real-world business experience. We prefer that interns have at least one year of college experience.
Do I need sales experience?
While sales experience is very valuable, we don’t require previous sales experience. All interns must complete training at Pedersen Worldwide University, where you’ll learn from industry experts and veteran company managers and executives.
Can I choose the location where I want to intern?
Please tell us where you’d like to go, although we can’t guarantee you’ll be assigned to that location. After the interview process, we match interns as closely as possible to the location of their choice. It all depends on availability and management discretion. Wherever you go, we guarantee you’ll love it.
Do I need a passport for my internship?
If you’re traveling outside the U.S., you’ll be required to provide your own passport. As of January 1, 2008, all travel outside the U.S., including Puerto Rico and the U.S. Virgin Islands, require a valid passport. If you’re selected for a stateside location, including Hawaii, you won’t be required to have a passport.
STILL HAVE QUESTIONS?
onlineservice@cariloha.com