Frequently Asked Questions 

We recommend that you wash your Cariloha products in cold water using a cold-water detergent and no fabric softener. Also, tumble dry on low heat.

Unfortunately, our twin sheets are not an XL size, but the fitted sheet does have an elastic all the way around it, so it could possibly stretch to fit an XL.

The main difference between the two is the weave. The Classic line has a twill weave finish and the Resort line has a sateen finish. The sateen finish lets you feel more of the bamboo, so it's just a bit softer, but both sets are incredibly comfortable.

Each queen, king, and cal-king sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. A twin set includes 1 fitted sheet, 1 flat sheet and 1 pillowcase. The split-king sheet set includes 2 twin XL fitted sheets, 1 flat sheet and 2 pillowcases.

Unfortunately, these items are only sold in the set and not individually. The only items from a sheet set that are sold separately are the pillowcases.

Bamboo thread count is very different from other fabric thread counts. Our Classic line is 230 and the Resort line is 320, but the feel is softer than 1,000-thread-count Egyptian cotton.

Our regular towels and bath sheets are sold individually. The hand towels and washcloths com in sets of 3. Our bath towel sets come with 1 regular towel, 1 hand towel, and 1 washcloth.

Bath Sheet: 40" x 70", Regular Towel: 30" x 56", Hand Towel: 16" x 30", Washcloth: 13" x 13".

Yes, we are Oeko-Tex certified for all product classes I and classes II.

We ask that you try your pillow for at least 30 days and, if you're not completely in love with your pillow, it's fully refundable and returnable.

Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

If you choose to return the mattress you would need to send back any promotional products you received with the mattress. If you would like to keep the promotional items, the full retail price of those items would be deducted from your mattress refund.

We recommend using a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring are recommended.

The Cariloha Mattress is compressed, rolled in plastic, in shipped in a box.

Yes, our mattress is cut to fit most bed frames. King mattress: 76” x 80” Queen mattress: 60" x 80".

At this time we only offer shipping in the contiguous U.S.

Please click here for more frequently asked questions on our mattress.

A Split-King comes is two pieces rather than one, with each piece being the size of a Twin XL.

Yes, the Twin XL base comes with 1, the Queen base comes with 1, and the Split-King base comes with two, one for each side.

Any memory foam mattress will work great with our Comfort Base, but we recommend The Cariloha Bamboo Mattress for the best night’s sleep.

There is no trial period for the Comfort Base and is only returnable for quality issues.

At this time we only offer shipping in the contiguous U.S.

For more information regarding The Cariloha Comfort Base please click here

We are happy to process a price adjustment for you if we reduce the price of a mattress that you have ordered from us within fifteen (15) days from the date that you submit your order. All other merchandise (in the same color and size) that you have ordered from us is eligible for a price adjustment within five (5) days from the date that you submit your order.

Item must be purchased at the original price (not valid for a marked down clearance item). Price adjustments for online purchases cannot be made in a store. Within the eligible window, contact Customer Service team at onlineservice@cariloha.com, or give us a call at 1-800-884-5815 and have your order number ready (found on your invoice), or include it in your email message. If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.

• Holiday promotions are not included in this offer.

Your card will be charged immediately after your purchase. If you do see problems with our order, once it's received, please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help resolve any issues.

You're more than welcome to checkout as a guest, but creating an account will make purchasing in the future a breeze. You'll also receive promotional information as soon as it goes live.

If you want your purchase to be connected to the account you've set up, than, yes, you will need to log in. Also, if the email you're entering in during checkout is the same as the one in your account, then you will need to log in as well.

In the cart, or at checkout, there is a box where you can enter in your discount code. Make sure you type in all the dashes, then click the "apply coupon" box below. If for any reason the coupon isn't working please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.

Unfortunately, online store credit is only applicable to the online store.

Only one code can be used per transaction. We apologize for any inconvenience this may cause.

When checking out, select "use gift card to checkout" under the payment method sections. You'll be prompted to enter your gift code, then press "add gift card." If you need help please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.

Unfortunately the online store doesn't offer shirts that are specific to each location. If you'd like to purchase a location-specific shirt, you're more than welcome to contact a store and order directly from them.

Unfortunately, we do not offer putting a hold on a back ordered item at this time.

Unfortunately, we are unable to stack multiple discounts.

We do ask that you send us the item you want to return first. Once we receive that item, we will then send out your replacement. If you have any other questions, please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.

To return store-bought items, we will need a valid receipt. If not, then we're happy to exchange the item(s) for anything available on our online store.

We'd be happy to exchange an item for online store credit. Keep in mind that this credit will only be valid for the online store.

We believe in our products so much that we offer a lifetime quality guarantee. If you experience any valid quality issues, we'd be happy to exchange the item(s) for you. Just visit cariloha.com/returns or give us a call at 1-800-884-5815, and we'll help you get the issue resolved.

We are happy to process a price adjustment for you if we reduce the price of a mattress that you have ordered from us within fifteen (15) days from the date that you submit your order. All other merchandise (in the same color and size) that you have ordered from us is eligible for a price adjustment within five (5) days from the date that you submit your order.

Item must be purchased at the original price (not valid for a marked down clearance item). Price adjustments for online purchases cannot be made in a store. Within the eligible window, contact Customer Service team at onlineservice@cariloha.com, or give us a call at 1-800-884-5815 and have your order number ready (found on your invoice), or include it in your email message. If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.

• Holiday promotions are not included in this offer.

We do! Simply select USPS for your shipping method when you checkout.

Currently we only ship to Canada and Australia.

We do our best to ship orders out within 1 to 2 business days. However, we do not ship on Saturdays and Sundays.

It’s not. Cariloha stores are independently owned business entities. With that, we have departments and support systems to help assist in running the business.

Yes! As part of your agreement with Cariloha, you’ll be granted specific geographical exclusivity, depending on the location, foot traffic and potential of the area to sustain a store or several stores.

This information is held private and confidential by each individual store operator.

We do! Seasonal stores are open for only a portion of the year. Please submit an information request form and we can evaluate your area.

Knowing you want to join our team puts a big smile on our face. Visit our intern page to apply for a Cariloha internship. We’ll contact you regarding the interview process. If you have specific questions regarding internships, please email internships@cariloha.com.

All interns are paid as part of an expense-based compensation. Cariloha will cover flights to and from interns’ locations, housing and utilities, monthly transportation funds, monthly per diems for food and miscellaneous items. Interns can also receive monthly bonuses!

Of course! We highly encourage you to apply and interview with a friend or spouse. Interns are typically sent to locations in groups of two or more. If you don’t have someone to travel with, don’t worry. We’ll do our best to pair you with another intern, who will hopefully become a lifelong friend.

We offer internships in the summer (May to August), fall (August to January) and winter (January to May).

We offer opportunities to both current college students and recent graduates.

Absolutely, but it depends on your University. To receive credit, you must contact your major’s department or your University’s career service office and follow their guidelines accordingly.

We accept all majors. We’re looking for energetic, outgoing, business-minded individuals who are eager to gain real-world business experience. We prefer that interns have at least one year of college experience.

While sales experience is very valuable, we don’t require previous sales experience. All interns must complete training at Pedersen Worldwide University, where you’ll learn from industry experts and veteran company managers and executives.

Please tell us where you’d like to go, although we can’t guarantee you’ll be assigned to that location. After the interview process, we match interns as closely as possible to the location of their choice. It all depends on availability and management discretion. Wherever you go, we guarantee you’ll love it.

If you’re traveling outside the U.S., you’ll be required to provide your own passport. As of January 1, 2008, all travel outside the U.S., including Puerto Rico and the U.S. Virgin Islands, require a valid passport. If you’re selected for a stateside location, including Hawaii, you won’t be required to have a passport.