Cariloha Mattress FAQs

Cariloha Mattress

100-Night Trial - How does it work?

Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

Only available in the Contiguous US.

Why is the 100-Night Trial not available outside the Contiguous US?

Unfortunately, if you live outside of the contiguous US, we don’t currently have a way to recycle unwanted mattresses. We are always looking for new partners to help us recycle mattresses in different locations. We hope to continue to amend this policy as local recycling services become available.

What are the benefits to owning a Cariloha Mattress?

You can sleep comfier, cleaner, and cooler on the Cariloha Mattress. The Cariloha Mattress cover is dreamy soft and optimally comfortable, as its made of heavenly plush viscose from bamboo. The mattress also relieves pressure and adapts to your body shape, alleviating pressure off the body’s main contour points. Cariloha's Signature Bamboo Comfort ™ bamboo charcoal memory foam prevents dust mites and repels odor by eliminating toxins and bacteria caused by sweat during sleep. Our Flex-Flow™ base foam helps improve airflow between you and the mattress to help you sleep cooler.

If I return the mattress do I get to keep any promotional products I received with the mattress?

If you choose to return the mattress you would need to send back any promotional products you received with the mattress. If you would like to keep the promotional items, the full retail price of those items would be deducted from your mattress refund.

What is Viscoelastic Foam?

Viscoelastic Foam is a polyurethane material that is sensitive to pressure and temperature, used especially in mattresses, where it molds to the shape of an individual's body. It is often referred to as "viscoelastic" polyurethane foam.

What is the Advanced Side-Wedge Support?

The Advanced Side-Wedge Support provides 20% more sleeping surface to the top of the mattress and prevents the edges from collapsing while getting in and out of bed. It also helps prevent mattress sagging and extends the life of the mattress. With the Advanced Side-Wedge technology, you can sleep as close to the edge of the mattress as you want while maintaining a consistent feel from edge to edge.

What kind of foundation can I put my Cariloha Mattress on?

We recommend using one of our Comfort Bases. They’re the perfect fit for you and your mattress. Our Comfort Bases provide a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the bamboo memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring will also work.

Will my Cariloha Mattress fit into my existing furniture?

Yes, our mattress is cut to fit most bed frames. King mattress: 76” x 80” Queen mattress: 60" x 80".

How long can the Cariloha Mattress stay in the box it’s shipped in?

Because the Cariloha Mattress is compressed and shipped in a box, it must be removed from the box within 6 months after purchase, or the warranty will be voided.

What is your warranty on your Cariloha Mattress?

Our mattress has a 10 year warranty that covers manufacture defects which are detailed in our warranty. More info

Does your mattress control body temperature?

Our Cariloha Mattress helps control body temperature, the top layer of Signature Comfort Foam™ helps to keep the body at a more neutral temperature during sleep.

How long should I wait to sleep on my new Cariloha Mattress?

You can sleep on your new Cariloha Mattress tonight, even if it is not fully expanded. No waiting or curing is necessary. The mattress should fully expand in 24-72 hours.

How long does it take to adjust to my new Cariloha Mattress?

If you are new to sleeping on a Cariloha Mattress, you will need to allow yourself an adjustment period of 60-90 days. Our memory foam contours to your body and responds to your body heat. This offers a very different sleeping surface then a traditional spring mattress. Please allow yourself the appropriate amount of time to adjust. You will reap the benefits of a good night’s sleep by making this transition.

Is your mattress shipped compressed and rolled or flat and expanded in a box?

The Cariloha Mattress is compressed, rolled in plastic, in shipped in a box. Mattress must be removed from the box within 6 months after purchase or warranty will be voided.

Should I rotate or flip my mattress for uniform wear?

Yes, rotate your mattress as often as needed to give uniform wear but do not flip the mattress over. There is a top and a bottom side to our mattresses and there is only memory foam on the top of the bed.

What do I do if my Cariloha Mattress gets wet or if I spill something on it?

If liquid is spilled on the mattress, remove the entire mattress cover immediately, use a dry towel to soak up the liquid from the mattress, and blow dry. Allow the area to air dry before covering again. Spot clean with mild detergent by hand only, do not soak or machine wash the bamboo memory foam. Rinse with warm water and dry at room temperature.

Will my Cariloha Mattress sag?

The Cariloha Mattress with proper support underneath should not sag. Normal use will result in signs of routine aging. Slight body impressions may appear in the normal course of use, and some changes may occur in the support characteristics. This indicates your bedding is adjusting to your body to enhance comfort and should not be considered a manufacturer defect.

Are Cariloha Mattresses Safe?

Aside from being irresistibly comfortable, our Bamboo Mattress is made of clean, CertiPUR-US® certified foam. It’s been tested to meet CertiPUR-US® rigorous standards for emissions, content, performance, and durability.

What fire retardants are used in your mattress?

In order to comply with the Federal 1633 and 1632 requirements for fire retardant products, all our mattresses have a Fire Retardant Muslin fabric that is sewed around the mattress core and lies underneath the mattress cover. This Muslin fabric is made up of the following:

35% Fiber glass thread
40% Modacrylic Fiber thread
25% Fire Retardant Viscose Fiber

Because of the structure of the FR Muslin our mattresses comply with the federal regulations, we are able to provide a fire retardant product without utilizing liquid products such as Firemaster 550. In addition, our foam recipes do not include any fire retardant materials, again due to the fact that we are able to comply to the fire retardant requirements with our Fire Retardant Muslin fabric.

Does the Cariloha Mattress sleep hotter than traditional spring mattresses and latex mattresses?

No, traditional memory foam mattresses are temperature reactive and absorb body heat. Our Signature Bamboo Comfort Foam ™ will counteract the heat retention properties of memory foam and will help expel trapped heat, keeping you cooler.

Can children sleep on the Cariloha Mattress?

Yes, children can benefit from the contouring support of a memory foam mattress. Infants and babies should not sleep on memory foam mattresses because of the risk of suffocation and SID’s.

Can I ship my mattress outside of the U.S.?

At this time we only ship in the contiguous U.S. Unfortunately our partners do not ship to APO, FPO or PO Box addresses.

Can I expedite my Cariloha Mattress?

Unfortunately, we only ship our mattress with Fedex Ground, which requires 2 day processing and a 5-7 day delivery time.



Consumer Disclaimer: Cariloha Bamboo™ fabrics are made of viscose from bamboo.