Cariloha Quality Guarantee
Cariloha bamboo products have a long history of excellent quality and reliability. Our Quality Guarantee will help ensure that your product(s) last for their intended use and protect you from any rare and unexpected manufacturer defects. If you do experience any quality issues, we’ll be happy to exchange or replace the item(s) for you and cover any shipping and handling costs within one year of purchase.
Our Quality Guarantee does not cover the following:
• Personal preference of softness, size and/or color
• Abuse to the product including burns, cuts, liquid damage, stains, or pet damage
• Loss or theft of item(s)
• Normal reasonable wear and tear of the product.
1-Year Warranty and $100 Restocking Fee for Comfort Base
During the first year, Cariloha will repair or replace at no cost to the original purchaser any unexpected manufacturer defects, including all authorized labor and transportation costs. Other than manufacturing defects, if you’re unsatisfied with your Comfort Base within the first 100 days of use, you may return it, along with a $100 restocking fee, for a full refund.
30-Day Satisfaction Guarantee
If by chance you’re not feeling completely in love with your Cariloha bamboo product(s), for any reason, you can send the item(s) back (along with a copy of the receipt) to our Corporate Headquarters within 30 days, and we’ll issue an exchange or refund. This guarantee is applicable for all Cariloha non-bedding items.
100-Night Free Trial
Try any of Cariloha’s luxuriously soft bamboo bedding (sheets, mattresses, bases, pillowcases, duvets, duvet covers, mattress covers, pillows and blankets) for a minimum of 30 days and, if you don't fall in love with it, you can return or exchange it within 100 days. This trial includes the Cariloha Comfort Base. The 100-Night Free Trial limits each customer to using the sleep trial one time.
For any questions or inquiries regarding Cariloha’s Quality or Satisfaction Guarantees or products, please contact our Customer Service Team at 1.800.884.5815 or [email protected]
For information on returning items, please visit our Returns Policy page.