Frequently Asked Questions 

 

Get answers to any question under the blue, tropical sun! If you don’t see your answer here, please let us know through our Contact Us page on this Web site or email us at onlineservice@cariloha.com. We hope to answer all your questions as soon as possible.



Products



+    What are the laundry instructions?

We recommend that you wash your Cariloha products in cold water using a cold-water detergent and no fabric softener. Also, tumble dry on low heat.

+     Do you offer Twin XL sheets?

Unfortunately, our twin sheets are not an XL size, but the fitted sheet does have an elastic all the way around it, so it could possibly stretch to fit an XL.

+    What's the difference between Classic and Resort?

The main difference between the two is the weave. The Classic line has a twill weave finish and the Resort line has a sateen finish. The sateen finish lets you feel more of the bamboo, so it's just a bit softer, but both sets are incredibly comfortable.

+    What comes in the sheet set?

Each sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. However, the twin set only includes 1 pillowcase instead of 2.

+    Can I purchase a fitted or a flat sheet separately?

Unfortunately, these items are only sold in the set and not individually. The only items from a sheet set that are sold separately are the pillowcases.

+    What's the thread count on the sheets?

Bamboo thread count is very different from other fabric thread counts. Our Classic line is 230 and the Resort line is 320, but the feel is softer than 1,000-thread-count Egyptian cotton.

+    What comes in each bath set?

Our regular towels and bath sheets are sold individually. The hand towels and washcloths com in sets of 3. Our bath towel sets come with 1 regular towel, 1 hand towel, and 1 washcloth.

+    What are the dimensions of your towels?

Bath Sheet: 40" x 70", Regular Towel: 30" x 56", Hand Towel: 16" x 30", Washcloth: 13" x 13".



Cariloha Mattress



+    100-Night Trial - How does it work?

Try our Cariloha Mattress and if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

+    If I return the mattress do I get to keep any promotional products I received with the mattress?

If you choose to return the mattress you would need to send back any promotional products you received with the mattress. If you would like to keep the promotional items, the full retail price of those items would be deducted from your mattress refund.

+    What kind of foundation can I put my Cariloha Mattress on?

We recommend using a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring are recommended.

+    Is your mattress shipped compressed and rolled or flat and expanded in a box?

The Cariloha Mattress is compressed, rolled in plastic, in shipped in a box.

+    Will my Cariloha Mattress fit into my existing furniture?

Yes, our mattress is cut to fit most bed frames. King mattress: 76” x 80” Queen mattress: 60" x 80".

+    More questions?

Please click here for more frequently asked questions on our mattress.



Ordering and Payment



+    When will my card be charged?

Your card will be charged immediately after your purchase. If you do see problems with our order, once it's received, please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help resolve any issues.

+    Do I need an account to checkout?

You're more than welcome to checkout as a guest, but creating an account will make purchasing in the future a breeze. You'll also receive promotional information as soon as it goes live.

+    Do I need to log in to my account to checkout?

If you want your purchase to be connected to the account you've set up, than, yes, you will need to log in. Also, if the email you're entering in during checkout is the same as the one in your account, then you will need to log in as well.

+    How do I use a promo code?

In the cart, or at checkout, there is a box where you can enter in your discount code. Make sure you type in all the dashes, then click the "apply coupon" box below. If for any reason the coupon isn't working please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.

+    Can I use my store credit in the store?

Unfortunately, online store credit is only applicable to the online store.

+    Can I use more than one promo code?

Only one code can be used per transaction. We apologize for any inconvenience this may cause.

+    How do I redeem a Cariloha gift card?

When checking out, select "use gift card to checkout" under the payment method sections. You'll be prompted to enter your gift code, then press "add gift card." If you need help please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.

+    Can I order shirts with a location name online?

Unfortunately the online store doesn't offer shirts that are specific to each location. If you'd like to purchase a location-specific shirt, you're more than welcome to contact a store and order directly from them.

+    Can a back ordered item be ordered for delivery at a later time?

Unfortunately, we do not offer putting a hold on a back ordered item at this time.



Returns and Exchanges



+    If I exchange an item, do you send me the new item first?

We do ask that you send us the item you want to return first. Once we receive that item, we will then send out your replacement. If you have any other questions, please contact our Customer Service team at onlineservice@cariloha.comor give us a call at 1-800-884-5815, and we'll be happy to help.

+    Can I return store-bought items online?

To return store-bought items, we will need a valid receipt. If not, then we're happy to exchange the item(s) for anything available on our online store.

+    Can I exchange an item for store credit?

We'd be happy to exchange an item for online store credit. Keep in mind that this credit will only be valid for the online store.

+    What is your lifetime guarantee?

We believe in our products so much that we offer a lifetime quality guarantee. If you experience any valid quality issues, we'd be happy to exchange the item(s) for you. Just visit cariloha.com/returns or give us a call at 1-800-884-5815, and we'll help you get the issue resolved.



Shipping



+    Do you ship to PO Boxes?

We do! Simply select USPS for your shipping method when you checkout.

+    Do you ship overseas?

We ship to Canada and Australia. Unfortunately, those are the only countries we ship to internationally outside the U.S. at the moment.

+    When will my order ship?

We do our best to ship orders out within 1 to 2 business days. However, we do not ship on Saturdays and Sundays.



Opening a Store



+    Is opening a Cariloha store a franchise business arrangement?

It’s not. Cariloha stores are independently owned business entities. With that, we have departments and support systems to help assist in running the business.

+    Do you grant Cariloha store owners geographical exclusivity rights?

Yes! As part of your agreement with Cariloha, you’ll be granted specific geographical exclusivity, depending on the location, foot traffic and potential of the area to sustain a store or several stores.

+    What kind of sales volume do your U.S. or international stores generate per year?

This information is held private and confidential by each individual store operator.

+    Do you have seasonal stores?

We do! Seasonal stores are open for only a portion of the year. Please submit an information request form and we can evaluate your area.



Internships



+    How do I apply for an internship?

Knowing you want to join our team puts a big smile on our face. Visit our intern page to apply for a Cariloha internship. We’ll contact you regarding the interview process. If you have specific questions regarding internships, please email internships@cariloha.com.

+    Are internships paid opportunities?

All interns are paid as part of an expense-based compensation. Cariloha will cover flights to and from interns’ locations, housing and utilities, monthly transportation funds, monthly per diems for food and miscellaneous items. Interns can also receive monthly bonuses!

+    Can I do an internship with a friend?

Of course! We highly encourage you to apply and interview with a friend or spouse. Interns are typically sent to locations in groups of two or more. If you don’t have someone to travel with, don’t worry. We’ll do our best to pair you with another intern, who will hopefully become a lifelong friend.

+    Are internships only a summer opportunity?

We offer internships in the summer (May to August), fall (August to January) and winter (January to May).

+    Do I have to be in school to be an intern?

We offer opportunities to both current college students and recent graduates.

+    Can I receive school credit for this internship?

Absolutely, but it depends on your University. To receive credit, you must contact your major’s department or your University’s career service office and follow their guidelines accordingly.

+    What major or qualifications do I need?

We accept all majors. We’re looking for energetic, outgoing, business-minded individuals who are eager to gain real-world business experience. We prefer that interns have at least one year of college experience.

+    Do I need sales experience?

While sales experience is very valuable, we don’t require previous sales experience. All interns must complete training at Pedersen Worldwide University, where you’ll learn from industry experts and veteran company managers and executives.

+    Can I choose the location where I want to intern?

Please tell us where you’d like to go, although we can’t guarantee you’ll be assigned to that location. After the interview process, we match interns as closely as possible to the location of their choice. It all depends on availability and management discretion. Wherever you go, we guarantee you’ll love it.

+    Do I need a passport for my internship?

If you’re traveling outside the U.S., you’ll be required to provide your own passport. As of January 1, 2008, all travel outside the U.S., including Puerto Rico and the U.S. Virgin Islands, require a valid passport. If you’re selected for a stateside location, including Hawaii, you won’t be required to have a passport.