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Returns & Exchanges

 

Cariloha.com is happy to guarantee all of our merchandise. If you don't fall in love with the softness of the bamboo fabric (made of viscose from bamboo), return it within 90 days for a full refund, less shipping charges. Follow these 3 steps to prepare your return:



1

Fill Out a Form

Enter your information into the electronic Return Form, and you will be emailed a confirmation email with a packing list.

> View Return Form
2

Pack

Please use the original packaging or a strong, corrugated box. Include all products and the packing list, and pack and tape your package securely.

3

Ship

For items returned within 90 days, you will receive a free prepaid shipping label. For other returns please ship via (UPS) or insured Parcel Post.



Once the product is received, if an exchange was requested, a new item will arrive within 12 business days. Or, if a refund was requested, a credit for the merchandise will be issued to your credit card within 5 business days (less shipping fees).

 

If you are outside of the US, please contact us at onlineservice@cariloha.com or at 1-801-562-3001 for international exchange instructions. Please include a description of your item, your shipping address, and the approximate date of purchase.