Recently, a Cariloha customer called in to tell us that her daughter was just diagnosed with Sensory Processing Disorder, and her occupational therapist told the family that really soft fabrics were good for the daughter’s treatment and development. The customer heard about Cariloha and bamboo and decided to try it. She said that it’s been […]
Bamboo & Ballerinas – A Cool Combo
Big Bob, as he’s affectionately known by the cruise ship port lecturer community, has just as big a heart, as you can see from this picture. It just kind of shows in his face and those of his prima ballerina pals. Bob and his wife run a dance program for children with Down Syndrome. In […]
Cariloha Puerto Rico Cares About Customers
Dear Cariloha, During a recent vacation to Puerto Rico, we stopped at your beautiful Cariloha store. I wanted to let everyone at Cariloha know that my husband and I had the best time in the store. All the employees were putting the bamboo leis on every customer who entered the store – they were funny […]
Star-Spangled Cariloha Bamboo Fans
Leave it to Fabulous Las Vegas to attract some of the world’s most entertaining performers and customers, as is true with these two star-studded fashionistas. The Cariloha store in Vegas at the Mandalay Bay casino shops was only too happy to welcome these two star-spangled fans of bamboo clothing and bamboo bed sheets. Looks like […]
Customer Service Success Story – Turning a Frown Upside Down
Dear Cariloha, “I wanted to commend the General Manager of the Bridgetown, Barbados Cariloha store for her excellent handling of our recent in store customer service issue. We experienced a customer service issue when visiting the store and immediately left. After considering the issue, I felt that the Store Mgr. deserved to know why the […]
We Washingtons Love Cariloha!
Dear Cariloha, WeWashingtons; Jeff, Stacey and Jay-William, just wanted to tell you how much we love all of your products. From the people who assisted us in the stores to the products we have had for years, nothing beats your T-shirts and sheets. We cruise a lot and have T-shirts from many of our cruise […]
Cariloha Customer Service Made Better By You
Every business encounters unforeseeable problems on a regular basis. How those problems are handled and resolved ultimately sets some businesses apart from the rest. Most customers understand this concept because we’ve all experienced good and bad customer service. Both the good and the bad leave lasting impressions. The organizations that continue to provide their customers […]
Bamboo to the Rescue in Dallas, Texas
Dear Cariloha, I received the [bamboo] pillowcases and [bamboo] shirts today. It is amazing how quickly you got that to us. I had a meeting in Dallas today with 15 Area Managers and 30 hotel managers, and I used our story not only to teach them about excellent customer service, but also I wrote the […]