Frequently Asked Questions 



Products

+    What are the laundry instructions?

We recommend that you wash your Cariloha products in cold water using a cold-water detergent and no fabric softener. Also, tumble dry on low heat.

+     Do you offer Twin XL sheets?

Unfortunately, our twin sheets are not an XL size, but the fitted sheet does have an elastic all the way around it, so it could possibly stretch to fit an XL.

+    What's the difference between Classic and Resort?

The main difference between the two is the weave. The Classic line has a twill weave finish and the Resort line has a sateen finish. The sateen finish lets you feel more of the bamboo, so it's just a bit softer, but both sets are incredibly comfortable.

+    What comes in the sheet set?

Each sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. However, the twin set only includes 1 pillowcase instead of 2.

+    Can I purchase a fitted or a flat sheet separately?

Unfortunately, these items are only sold in the set and not individually. The only items from a sheet set that are sold separately are the pillowcases.

+    What's the thread count on the sheets?

Bamboo thread count is very different from other fabric thread counts. Our Classic line is 230 and the Resort line is 320, but the feel is softer than 1,000-thread-count Egyptian cotton.

+    What comes in each bath set?

Our regular towels and bath sheets are sold individually. The hand towels and washcloths com in sets of 3. Our bath towel sets come with 1 regular towel, 1 hand towel, and 1 washcloth.

+    What are the dimensions of your towels?

Bath Sheet: 40" x 70", Regular Towel: 30" x 56", Hand Towel: 16" x 30", Washcloth: 13" x 13".



Cariloha Mattress

+    100-Night Trial - How does it work?

Try our Cariloha Mattress and if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

+    If I return the mattress do I get to keep any promotional products I received with the mattress?

If you choose to return the mattress you would need to send back any promotional products you received with the mattress. If you would like to keep the promotional items, the full retail price of those items would be deducted from your mattress refund.

+    What kind of foundation can I put my Cariloha Mattress on?

We recommend using a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring are recommended.

+    Is your mattress shipped compressed and rolled or flat and expanded in a box?

The Cariloha Mattress is compressed, rolled in plastic, in shipped in a box.

+    Will my Cariloha Mattress fit into my existing furniture?

Yes, our mattress is cut to fit most bed frames. King mattress: 76” x 80” Queen mattress: 60" x 80".